Classified Ad Sites

Privatis delivers a privacy solution that protects users of online classified ad sites and marketplaces from harassment by telemarketers and fraudsters and makes the selling process easier.

Privatis_Brochure_Icon-PDFThe Privatis solution is ideal for sellers looking to enhance communication and protect privacy while using automotive and general merchandise online classified sites, shoppers who need to manage quotes and communication from multiple sources and online daters requiring safe and private communications for dating site members.

Download our informational PDF flyer to learn more about the Privatis solution to online classified ad sites. [View PDF]

What you Get

Safety and Protection for site users

Protect private sellers from telemarketer harassment and fraud risk to boost loyalty and shield brand integrity. Online classified sites and marketplaces have become a conduit to fraud and a lead source for telemarketers.  Protect classified site users by providing a fully-featured privacy suite that masks the seller’s personal information.

 

Improve Customer Experience

Provide a seamless communication system that makes the selling process safer and easier to manage. Protecting users from harassment improves the customer experience and tackles the source of an increasing number of consumer complaints.

 

Brand Differentiator

Improve consumer retention, reduce churn and gain market share by demonstrating a commitment to consumer protection.

Legal & Fraud Intelligence

Arm legal, fraud, risk and compliance teams with access to information and data to enhance fraud prevention systems and support legal actions against fraudsters and telemarketers.

 

Extend communication reach

As the frontline communications platform facilitating conversations between sellers and buyers, the Secure MessagingTM system creates the opportunity to deliver targeted messages to both seller and buyer at multiple touch points in phone, SMS and email communications. Banner and tower ad units are available in the Secure Messaging dashboard for strategic content, offers and campaigns. Fully customizable messaging can be inserted into the telephone IVR system providing access to millions of new impressions.

 

Increase Time on Site

Sellers manage the entire sales process from a branded Secure MessagingTM dashboard integrated into the classified ad site. As a direct, dependable consumer interface, classified sites benefit from the added time on site and increased loyalty from an engaged and focused consumer base. Calls, SMS and emails are managed through the dashboard keeping sellers on the classified site to manage communications for the duration of the sales cycle.

Business Intelligence

Privatis tools capture valuable analytics about communication patterns of sellers and buyers that can be analyzed to improve the customer experience and enhance brand value. This data helps drive new revenue streams for geo-targeted ad campaigns on the communications platform via web, mobile, phone, email and SMS.

How it Works

Features & Benefits

Secure Messaging Dashboard

The Secure MessagingTM dashboard makes the selling process safer and easier by providing a central location to manage and organize calls, SMS, and emails through desktop, tablet or smartphone. A hub for communications management, seller’s are empowered to personally block unwanted calls or emails and review recorded calls, voicemails, emails, notes, FAQ and video tutorials.

Privacy Phone Number

An anonymous phone number is issued and displayed in the private seller’s ad to mask the individual’s real phone number. Calls are routed to the seller’s personal phone number and managed on the Secure MessagingTM dashboard keeping the seller’s personal contact details private.

Robocall Blocking

The Rapid Autodialer DetectorTM (RAD), a series of patent-pending, proprietary call screening and blocking algorithms, identifies and blocks telemarketer and fraudster robocalls and text messages so only calls from legitimate buyers can connect.

Local Phone Numbers, Non-Premium Rates

Responding to local buying preferences, the area codes of the masked phone  numbers are geographically consistent with the seller’s personal phone number and address. Local, non-toll (non-premium) numbers promote consumer engagement and prevent additional charges.

Two-way Anonymous Emailing

The email address of both seller and buyer are masked and encrypted providing increased privacy, safety and fraud prevention for both parties. For convenience, emails are delivered to the Secure MessagingTM dashboard and the seller’s personal email account, and can be managed from any device.

Email Fraud and Spam Detector

Keyword and key phrase email security tools decrease fraud and spam threats for sellers.

Security Protocols

Secure MessagingTM is anchored on the highest security protocol standards, committed to  protect personal information using encryption/decryption, SSL certificates and Hypertext Transfer Protocol (HTTPs) and integrated through the Privatis API.

Dependable & Scalable

Designed on a dependable IT infrastructure with network redundancy, ensures continuity and avoids disruption of mission critical communication and data flow. Engineered with active-active failover, the systems are highly scalable and built to expand to meet customer needs with protocols for data segregation designed to protect data integrity.

Fully Customizable IVR

An Interactive Voice Response (IVR) system connects sellers and buyers over the Privatis telecom platform. Voice prompts are customized to the classified site’s brand and vertical requirements providing seamless integration and enhancing confidence in the private communication channels. All IVR protocols and communications adhere to US, Canadian and International standards.

Admin Dashboard

Admin dashboard is accessible in real-time providing access to data and reports that can be used to measure against KPI’s, address customer needs and improve the customer experience.

Customer Care Support

A full customer care training program is provided along with Tier II customer support for customer care centres. Available as an expert resource, Privatis support for questions and problem escalations is available 24/7.

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